Solar Monitoring Repair in Southern California

Monitoring offline is one of the most common calls we get - the gateway or communication card loses connection to Wi-Fi or cellular, and the app just stops updating. Sometimes it's a router change at the house, sometimes it's a failed communication module at the inverter.

Other times the app is live but the numbers look wrong - a panel or string reading zero, production that doesn't match what the weather and time of year should give you, or data that's frozen on an old reading.

Router and network changes at the house, a failed communication card at the inverter, firmware that's gone stale, or physical damage to the gateway device are the usual suspects. Occasionally rodent damage to wiring near the inverter takes out the monitoring connection along with other circuits.

Older systems also run on monitoring platforms and hardware that manufacturers have since discontinued, which can mean a full communication module replacement instead of a simple reset.

Monitoring is one of the first things to break down on systems from installers who went out of business, since the original monitoring account or portal often gets orphaned. We reconnect these systems where possible or set up an updated monitoring solution so you're not flying blind going forward.